We start again by saying thank you for having trust in us. We hope you are doing well and keeping safe.
As per our commitment to remaining available to share important information with you and your families outside of our homes, we want to provide the following update regarding our residents, their well-being and staff/policy updates.
As we progress over six weeks into this pandemic, work continues in our response to the pandemic. During this unprecedented time, we are pivoting to a growing understanding of our new normal. Warm ‘n’ Cozy is taking steps to plan for the resumption of our services as soon as the province signals its intentions. Just like yourself, we are eagerly looking forward to returning to the ways of our past – one big happy Warm ‘n’ Cozy family.
We are grateful for the work of everyone here at Warm ‘n’ Cozy. This week Warm ‘n’ Cozy is also emphasizing some crucial messages for our families: The first is to thank you for your efforts to flatten the curve. The second is a reminder that our current visitor policy allows absolutely NO visitors in any of our care homes. We make limited exceptions for essential visits on a case to case basis. The third is an update of the current situation at our care homes where none of the residents, staff and the owners are affected.
We continue to monitor the quality, safety, and volume of our care to have confidence that Warm ‘n’ Cozy is doing the best for their residents and staff. As we visit our homes every day, we are impressed with the diligence of our teams to deliver safe care and for their work to assure residents and allay their fears and concerns. Staff who works multiple sites have been asked to avoid coming into the homes. We continue to advise staff who feel unwell to avoid coming to the homes.
The effort to address COVID-19 is both significant for us and poses a range of challenges on individuals and families as they respond to the demands of the situation. We are doing everything we can to help our residents and their loved ones to stay connected. Online technologies could be harnessed to provide social support networks and a sense of belonging. We are allowing families to visit their loved ones in the backyard with the guidelines that the families visiting wear face masks, always maintain 2 meters of distance and are not showing any symptoms of COVID-19. At this time, we are asking families to write/draw/send pictures and videos that will help spread love and encouragement in these stressful situations. These pictures/notes/videos will be shown to all the residents and staff. If permitted, they can be posted on our website. You could send these pictures/messages/videos to our email email@example.com
Everyone entering our facilities must wear a mask, go through perimeter screening, and must clean their hands before entering any care homes. Staff is required to wear a mask throughout the facility until they exit the building. Inside the care homes, residents and staff are practicing physical distance. Meals are being provided on either floor for the resident to reduce the chances of spread. These steps help keep our facilities safe for everyone. Thank you for all your tremendous hope. We are hopeful we are turning a corner. Stay safe and stay well. With our thanks to the staff and the families.
Warm 'n' Cozy Management
Updated: May 4, 2020
While work continues in our response to the pandemic, we hope you are keeping well.
The COVID-19 and pandemic have catapulted the world into uncertainty. We want to acknowledge the challenges and fear we all are facing. Current situation at our care homes: None of the residents, staff and the owners are affected. Our current visitor policy allows absolutely no visitors in any of our care homes. We make limited exceptions for essential visits on a case to case basis. Staff who works multiple sites have been asked to avoid coming into the homes. We have limited our team to the ones who do not visit any other facility barring ours. We continue to advise staff who feel unwell to avoid coming to the homes. Feeling unwell includes, but is not limited to, respiratory issues (cough, runny nose, fever, shortness of breath) or gastrointestinal issues (nausea, vomiting and diarrhea).
We understand how much the family members must be missing to see and meet your parents. Understanding that, more importantly, we want to thank you for your conjoint efforts with us to keep our seniors safe in the midst of an unprecedented public health emergency.
We recognize the impact of isolation for our residents and their families during this difficult time. We are doing everything we can to help our residents and their loved ones to stay connected. You may please consider alternatives to in-person visits. We are committed to protecting our residents and staff.
As we have been working intensely for quite some time, we want to remind families of the foundations of sustainable performance - rest, nutrition, exercise, social support, and using trusted sources for information. As we take care of our community, we also must take care of our staff and ourselves to get through this tough time. For us all at Warm ‘n’ Cozy, some days it’s easier than others; we try to keep these foundations in mind. Hand washing is encouraged and enforced. The staff is provided with proper protective equipment. Following the new guidelines, we have in place self-screening for body temperature for the personnel entering the care home and record the number.
Everyone entering care homes is required to wear a mask. Inside the homes, residents and staff are practicing physical distance. Meals are being provided on either floor for the resident to reduce the chances of spread. These precautions will help us ensure our homes remains safe for everyone. Thank you again for supporting us despite the unprecedented challenges we are facing. Together with our community, we will get through this unprecedented public health emergency. Stay safe and stay well. With our thanks to the staff and the families.
Warm 'n' Cozy Management
Updated: April 12, 2020
Warm ‘n’ Cozy Care Homes are taking proactive measures to limit the impact of COVID 19 on our seniors. We are doing everything we can to protect our residents and our staff.
Even though there are no suspected or confirmed cases in the homes, the entry to the facilities is restricted for all nonessential personnel and the family members except for pre-approved visitors until further notice.
If your loved ones are using any of the following services, for example, physiotherapist, occupational therapist, communion from the church, home-care services (non-medical related), etc. please call them and inform them about the lockdown.
Besides, we prefer that you contact us via phone to check on your loved ones rather than dropping in.
The homes have posted signs at the entrance that instructs visitors not to enter if they have symptoms of respiratory infection. Help us protect our residents, visit only when it is absolutely necessary and limit visiting to two people. we appreciate your cooperation.
Warm 'n' Cozy Management
Updated: March 15, 2020
Seniors or those with chronic illnesses are at higher risk for a more severe form of the disease. The safety and well being of our residents is our foremost priority. We request the families, friends of our residents to refrain from visiting our homes even if there is a suspicion of any flu symptoms.
A recent travel within or outside of Canada, we still recommend to please refrain from visiting your loved ones and wait until 14 days period is over.
Warm ‘n’ Cozy Care Homes have taken the following measures to minimize the spread of any respiratory virus, including the Corona virus:
Please make sure everyone in your household washes their hands with soap and water often. Use an alcohol-based hand sanitizer periodically.
Staff/residents to avoid touching face with unwashed hands.
Use a tissue to cover your mouth and nose when you cough or sneeze. Do not reuse the tissue. Wash/sanitize hands immediately afterward. If you don’t have a tissue, sneeze or cough into your sleeve.
Families, friends and staff are to stay home if you are sick.
Clean and disinfect surfaces like kitchen counters, dining table etc.
Posted posters are for regular reminders in each house for the staff as well as for the families.
There is no evidence that surgical masks protect persons who are not sick. The World Health Organization does not recommend the use of any masks if you do not have a travel history and respiratory symptoms.
We continue to monitor developments involving the Corona virus. (The disease is referred to as COVID-19). However, the public health risk associated with COVID-19 remains low for Saskatchewan.
Warm 'n' Cozy Management
Updated: March 06, 2020